Shipping 

—The Impact of the Covid-19 Pandemic on Shipping—

Most of our items ordered from our website now could be shipped out within 3 business days.

Currently, our shipping methods are as follows:

• USPS First Class (2-5 business days)

• UPS Mail Innovations (4-7 business days)

• UPS Ground (4-7 business days)

Delivery times vary according to your selected delivery address, the availability of your items, and the time of day you place your order. Shipping rates are based on weight, the number of Goo&smith products ordered, and your selected delivery address. Shipping rates are displayed during the checkout process. We do not offer the ability to select a shipping option for your order. We also do not currently offer any expedited shipping options.

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Goo&smith partners with UPS, UPS-MI, FedEx, or USPS to ship your packages. Orders generally ship the next business day ( Saturday and Sunday are not the business day), if the items are in stock and the order is placed prior to 3:00 pm PST. However, we cannot guarantee your order will ship the next business day, regardless of the shipping method you select. We make every effort to send out your order as quickly as possible.

Shipping rates are based on weight, the number of Goo&smith products ordered, and your selected delivery address. Shipping rates are displayed during the checkout process.

Free Shipping is only available to the contiguous U.S for very few items of ours. We are not able to ship to Alaska and Hawaii or outside the contiguous U.S. at this time, including U.S. territories and military bases. We hope to expand outside the U.S. in the future, but we don’t have a timeline for when that will be available.

**Shipping Terms**

Orders for products placed at  Goo&smith.com are processed within 2-3 business days of being placed and are shipped via UPS MI Ground (4-7 business days), USPS, or UPS Ground. We do not offer different shipping options at this time. Delivery times vary according to your selected delivery address, the availability of your items, and the time of day you place your order. We also do not currently offer any expedited shipping options.

After you place your order, you will receive an email confirmation of your order. You will receive another email with tracking information once your order has shipped.  You can use the UPS website to track your order using the tracking number provided: https://www.usps.com/tracking/tracking.html or you can look up this tracking number in the USPS search box on your Account page.

Shipping rates are based on weight, the number of Goo&smith products ordered, and your selected delivery address. Shipping rates are displayed during the checkout process.

Shipping is only available to the contiguous U.S. We are not able to ship to Alaska and Hawaii or outside the contiguous U.S. at this time, including U.S. territories and military bases. We hope to expand outside the U.S. in the future, but we don’t have a timeline for when that will be available.

Incorrect Address

Please verify your address when ordering, we are unable to fix an incorrect shipping address on an order once it is in transit. If your order is in transit with an incorrect address, please reach out to your carrier to reroute the package. Goo&smith is not able to have packages rerouted or contact the carrier on your behalf.

Refunds will not be issued for packages that were shipped to an incorrect address but it may be possible for a replacement package to be sent, please contact the customer service team to see if you are eligible.

Return Policy

For product or products purchased (the “Product”) directly from Goo&smith’s website (www.goonsmith.com), this return policy allows you to return the product after obtaining an Goo&smith return material authorization (“RMA”) during the 30 day period following date of shipment by Goo&smith. If the item is returned in its original condition, unused, and in the original packaging in accordance with this policy, we will exchange it or offer a refund of the purchase price paid, which refund will be made by crediting the account used to make the original purchase. The RMA may be obtained by contacting our Customer Service department. The product must be received by Goo&smith within 10 days after issuance of the RMA.

All products must be packed in the original, unopened and unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product. The RMA number must be included with the returned product.

Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the product while in transit to Goo&smith. If you return the product to Goo&smith (a) without a RMA, (b) beyond the 10 days RMA issuance period, or (c) without proper packaging, Goo&smith retains the right to either refuse delivery of such return or charge you a restocking fee. The time to credit your account may vary, depending on processing time.

Please email us at goonsmith71@gmail.com for return authorization and the shipping address.